# Oria - Card Usage Policy ## Card Usage Policy To ensure system integrity and prevent misuse, the following rules apply to all card transactions: #### 1. Fraud & Risk Monitoring If the Oria team detects suspicious or high-risk activity — including but not limited to: * Large-scale refunds * Excessive cancellations * High failure rates * Chargebacks the card will be **automatically frozen**.\ A **USD 10 fee may be charged for each freeze action**, depending on the case. *** #### 2. Transaction Failure Rate If the overall transaction failure rate exceeds **20%**, the card will be **automatically frozen**. *** #### 3. Insufficient Balance If the card has insufficient funds and results in **three (3) consecutive authorization failures**, the card will be **automatically deactivated**. *** #### 4. Unfreezing a Card If your card has been frozen, please **contact customer support** to request unfreezing. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://oriafi.gitbook.io/oria-docs/oria-card/oria-card-usage-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.